Job Description
Our Client:
Our client is a renowned Japanese IT Solutions provider. They are currently looking for an experienced IT Support Helpdesk to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers
The Responsibilities:
• Customer support experience is necessary
• Handle IT support requests from users via email, phone, and ticketing systems
• Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications
• Conduct initial issue diagnosis and escalate complex problems when necessary
• Maintain and update FAQs and knowledge base for internal reference
・カスタマーサポート経験必須
・メール、電話、チケッティングシステムでのITサポート対応
・Microsoft 365、Windows PC、業務アプリケーションの基本的なトラブルシューティング
・初期診断後、複雑な問題はエスカレーション
・FAQやナレッジベースの更新・管理
Requirements
The Requirements:
• Minimum of 1 year of experience in helpdesk or technical support (preferred)
• Comprehensive training will be provided for those with no prior IT product knowledge
• Basic knowledge of Microsoft 365 and Windows PC operations.
• Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers Team-oriented mindset with a strong sense of responsibility.
• Basic understanding of ITIL is advantageous.
• Ability to work on shift work, including weekends (No Night shift)
・ヘルプデスクまたは技術サポート経験1年以上
・IT製品知識なしでも研修あり
・Microsoft 365、Windows PCの基本操作知識
・チーム志向で責任感強い方
・シフト勤務可能（週末含む、夜勤なし）
・日本語ビジネスレベル（業務上必要なため）
・英語ビジネスレベル（業務上必要なため）
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 117495