Business Process Analyst & Improvement Specialist

Our Client:
Our client is a renowned Business Solutions/ IT office automation company, headquartered in Japan. They are currently looking for an experienced Business Process Analyst & Improvement Specialist to join their growing team in Singapore.

The Responsibilities:
• Analyse existing business processes and document current workflows to identify inefficiencies
• Propose and implement practical process improvements while minimising customisation of the ERP system
• Design and document optimized workflows and business processes
• Collaborate with IT teams to ensure process improvements are effectively integrated into enterprise systems
• Define system requirements and work with developers and vendors to implement enhancements
• Lead cross-functional teams in implementing process changes and system upgrades
• Develop project plans, timelines, and budgets, ensuring successful delivery within scope
• Build and maintain strong relationships with internal and external stakeholders
• Facilitate effective communication between sales, operation teams, IT teams, and external vendors to ensure alignment of process improvements with business objectives
• Drive change management activities to ensure smooth transition and adoption of new processes and systems
• Develop and deliver training programs to stakeholders on new processes and system functionalities
• Establish key performance indicators (KPIs) to measure the effectiveness of implemented improvements and monitor performance metrics and analyze data to identify further improvement areas, and strategic opportunities
• Contribute to global operations and prepare for potential career opportunities outside Singapore

・業務プロセスの分析・改善
・ERP最適化・システム統合
・IT・ベンダーとの連携・調整
・プロジェクト管理（計画・予算）
・関係者との調整・研修実施
・KPI設定・データ分析・改善提案
・グローバル業務・海外キャリアの可能性

The Requirements:
• Bachelor’s degree in business administration, information systems, or a related field
• 3+ years of experience in business process analysis or improvement roles
• Strong analytical and problem-solving skills
• Experience in change management and user adoption strategies to ensure seamless implementation of new processes
• Proficiency in process mapping and data analysis
• Excellent communication and interpersonal skills
• Project management experience with the ability to lead cross-functional teams
• Proficiency in Mandarin is preferred to effectively communicate with Native Chinese Stakeholders and Customers

・関連分野の学士号
・業務改善経験3年以上
・分析・問題解決スキル
・チェンジマネジメント経験
・データ分析・プロセスマッピングスキル
・コミュニケーション能力
・プロジェクト管理経験
・英語ビジネスレベル（業務上必要なため）

【尚可】
・中国語ビジネスレベル（業務上必要なため）

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 117666