Job Description
Our Client:
Our client is a well-established IT solutions and services provider, headquartered in Japan. They are currently seeking a motivated individual to join their Singapore team as a Manager, IT Infrastructure & Network Technologies.
The Responsibilities:
• Lead and manage a team of IT professionals, including hiring, training, mentoring, and performance evaluation
• Oversee the daily operations of the team, ensuring availability and performance
• Responsible for overall customer satisfaction, network stability, team performance, continued service improvement and ongoing employee development
• Client governance which included weekly, monthly, and annual review meeting with end client to improve overall client experience and showcase the NOC performance based on various agreed SLA’s/Performance parameters
• Manage the overall reporting to management, stakeholders, and executive staff regarding the portfolio’s overall health statu
• Manage IT service delivery and support, ensuring timely resolution of issues and excellent customer service
• Manage customer escalations, assume ownership for the end-to-end customer experience and proactively remediate service level concern
• Ensuring strict adherence to SLA requirements while promptly servicing customer in line with predefined guidelines for respective accounts
• Implement strategies for effecting change, control change and help people adapt to change
Requirements
The Requirements:
• At least 7 years' experience as a technology focused Project Manager in a broad range of infrastructure related projects
• Proven experience in leading and managing IT teams
• Strong background in IT service delivery and support, with a focus on maintaining high availability and performance of IT systems
• Good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx
• Strong analytical and problem-solving skills
• Relevant industry certifications are highly desirable (e.g., CCNA, CCNP, CISSP, ITIL, PMP).
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Possess presentation and communication skills
• Flexible to support multiple regions as needed
• Proficiency in Japanese language to smoothly and effectively communicate and present to Japanese Native Stakeholders and Customers
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 109170