Group Operation & Ticketing Executive

Our Client:
Our client is one of the top Japanese companies in the Travel and Hospitality industry. They are currently looking for a Group Operation & Ticketing Executive to join their Singapore Office.

The Responsibilities:
• Liaise with Overseas Land Operators to coordinate on tour & hotel arrangements for Group package tours
• Liaise with Airlines to request for Air group seats, monitor all group seats deposit and ticket issuance deadlines
• Issuance of all FIT & Group air tickets and process air ticket refund as and when required
• Update each Group Tour travellers’ details into a name list
• Submit Group package travellers’ requests to Land Operators or Airlines based on the travellers’ preference including special meals, room types or any other types of request
• Arrange Pre-tour briefing 2 weeks before group tour departure including the preparation of briefing booklet, reconfirm the travellers’ particulars prior to the issuance of air tickets
• Tour guide assignment and prepare EO (ie. Exchange Order) for tour guide’s expenses and salary pay out
• Participation in Travel Fairs as Group package support
• Any other ad-hoc tasks that may be assigned by the Company from time to time

The Requirements:
• Minimum Diploma in Tourism or Hospitality studies or relevant background
• Minimum 2 years of experience in air ticketing using Sabre or any other GDS
• Good Communication skills and Customer Service skills
• Self-motivated and able to work independently

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 108204