Job Description
Our Client:
Our client is a well-established Japanese Trading company, dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are currently looking for an experienced Customer Service Executive (Supply Chain) to join their team in Singapore.
The Responsibilities:
Order Management & Planning
• Plan and submit orders to suppliers within 48 hours based on customer forecasts and purchase orders
• Coordinate with customers on order placements and ensure timely follow-up
• Chase suppliers for order status updates and share estimated availability with customers
• Request suppliers to release materials produced according to the requested delivery dates (RDD)
• Inform or chase customers to revise purchase orders in cases of discrepancies
• Perform periodic housekeeping on outstanding purchase and sales orders data for internal system
• Calculate and prepare raw material summaries for delivery to the compounding house
• Prepare inbound summaries of finished goods from the compounding house
• Coordinate with other planners on stock allocation (common stock) and update customers and system accordingly
Inventory & Stock Control
• Manage inventory levels for assigned customers and regularly follow up to clear slow-moving stock
• Plan buffer stock or consolidate purchases to optimize cost and leverage better price brackets to reap economies of scale
• Negotiate with customers to accept damaged goods where possible to reduce need to process for claims from supplier, 3rd party logistic service providers or insurance institutions
• Process and maintain accurate records for trading contracts, inbounds, and outbounds
Customer Service & Coordination
• Coordinate with the Sales Team and other team members to ensure smooth delivery to customers
• Liaise with warehouse personnel to confirm material availability and resolve issues
• Assist the Sales Team by checking and updating SMS status when required
• Visit customers 1–2 times per month to follow up on outstanding issues, slow-moving stock, accounts receivable, and gather updates on their business status
Logistics & Documentation
• Chase suppliers for shipping documents prior to vessel ETA and arrange for import clearance
• Request and follow up with the warehouse for DCR photos needed for insurance claims
• Ensure that customer delivery requests are processed accurately and promptly
• Ensure accurate GST treatment and maintain proper documentation and filing for compliance at respective platforms
• Check and coordinate with customers to open or amend Letters of Credit before shipment activation
Finance & Reporting
• Match and forward approved supplier invoices to Finance for timely payment
• Manage accounts receivable and collections when required, ensuring timely follow-up on the completion of the credit workflow process
• Check and investigate reasons for entries in the Negative Gross Margin Report monthly
• Prepare monthly reports and assist suppliers with data and documentation when requested