Account Specialist

Our Client:
Our client is a well-established BPO firm. They are currently looking for an Account Specialist to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers

The Responsibilities:
• Contact new and existing clients (Agencies or Advertisers) via telephone, chat and email; identifying sales opportunities and providing the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of clients with responsibility for growing revenue.
• Provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Provide vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform any other ad-hoc duties assigned

The Requirements:
• Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers
• Business development, sales account management or consultative selling experience is a plus
• Knowledge of the digital marketing industry will be a plus
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
• Proactive mindset with regards to identifying issues and opportunities as well as communication with clients
• Highly motivated and goal-oriented
• Creative decision-making skills and proven ability to work independently
• Strong attention to detail and follow-up skills

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 114802