Job Description
Our Client:
Our client is a top Japanese brand in the Electrical appliances industry. They are currently looking for a Technical Support Engineer to join their growing team in Singapore.
The Responsibilities:
• Troubleshoot live applications, recommend configuration changes, and support the sophisticated automation and reporting software running the real-time operating platforms some of the largest companies in the world across a diverse array of industry segments
• Respond to customer technical inquiries on the functionality of Software system
• Document all calls as cases in the Salesforce CRM System
• Customer care for customers in the region as may be assigned by management
• Continuous learning the of the software products and customer operating environments
Requirements
The Requirements:
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or similar
• Excellent troubleshooting skills and customer service skills
• Experience with Windows platforms
• Familiarity with use of MS SQL Server, Microsoft IIS, networking, Web Services, IOT Technologies, Cloud applications and data exchange (Azure, etc.), Web publishing technology
• Certifications in the latest Microsoft technologies
• Experience in VBA/VB Scripting (or C#, C++) is preferred
• Experience using the Salesforce CRM system is preferred
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 111324