Job Description
Job Title: Regional IT Support Specialist
Our Client: A well-regarded intellectual property firm in the Asia-Pacific, specializing in patent, trademark, and design protection. They assist clients across numerous sectors in securing and managing their IP rights.
Key Responsibilities:
* Provide daily support for end users with PC applications and infrastructure
* Act as a primary contact for internal users seeking technical help via the support ticketing system for systems and network issues
* Ensure strict adherence to operational and change processes, as well as architectural principles
* Support projects by facilitating the transition to business-as-usual (BAU) support, identifying operational needs for new systems or changes, determining required resources for projects or change requests, and maintaining consistency in IT change implementations
* May need to work outside regular hours and on weekends occasionally based on business needs
Requirements:
* Minimum diploma or degree in Information Technology or Computer Science, with 2 years of relevant experience in Microsoft Windows Desktops, Servers and Networking and Virtualisation technologies, Microsoft 365, and Cloud
* Experience in IT operational processes, Help Desk processes, Systems maintenance, and IT Ticketing Tool
* Able to work independently while also being effective in a collaborative team setting
* Good interpersonal and communication skills to effectively influence and manage stakeholder relationships at all levels
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: JO-240912-363392