Job Description
Our Client:
Our client is a prominent Japanese IT Consulting company. They are currently looking for an experience Service Delivery Manager, Maintenance Support to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers.
The Responsibilities:
• Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros.
• Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects.
• Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
• Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication.
• Coordinate and collaborate with internal and external teams to ensure smooth project delivery.
• Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users
Requirements
The Requirements:
• Minimum a degree in any field with at least 8 – 10 years of experience in similar Service Delivery Manager positions
• Working experience in a banking IT unit and hands-on experience with programming
• Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language
• Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server
• Good communication skills (spoken & written) in both English and Japanese (in order to liaise with native Japanese speaking clients)
• Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services.
• Strong team collaboration skills and the ability to manage both personal tasks and a team effectively.
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 116582