Job Description
Our Client:
Our client is one of the Electrical and Electronics companies, headquartered in Japan. With 50,000 SKUs under their care, they are one of the most sought out companies within the Electrical industry. They are currently looking for a Customer Service Assistant to join their growing team in Singapore.
The Responsibilities:
• Prepare quotations and process purchase orders from customers
• Provide high level telephone, email and web chat support to our customers
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Encourage customer to order through e-commerce store
Requirements
The Requirements:
• Minimum GCE “O” Level Qualification with 1 year’ experience in Order Processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and a team player
• Able to work under pressure, meticulous and organized
• Able to multi-task and work in a fast-paced environment
• Proficient in Microsoft Office
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 109598