Job Description
Job Title: Customer Service Specialist (Mobile/Tower Cranes)
Our Client: Our client has a rich history spanning over 120 years, dedicated to delivering high-quality, customer-oriented products and services. As a prominent provider of engineered lifting solutions, they design, manufacture, market, and support a diverse range of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes, and boom trucks through their well-known brand names.
This role involves providing technical support and sales assistance to customers by identifying the correct parts and preparing quotes, while managing data and collaborating with internal teams.
The Responsibilities:
* Assist customers in identifying the correct parts using manuals or through direct communication with the factory
* Prepare and present quotes for parts to customers
* Participate in weekly and monthly meetings, updating the department manager on sales activities in assigned countries
* Analyse the assigned countries to identify target accounts and collaborate with management to set sales forecasts and goals
* Manage data related to contact information, crane populations, sales opportunities, campaigns, and quotes delivered
* Provide feedback to management to inform business adjustments that align with market demands, including competitive pricing and new parts offerings
* Cultivate prospective customer opportunities
* Schedule regular visits to customers or job sites to explore potential parts sales
* Promote existing parts marketing and sales initiatives to all customers
* Carry out additional duties as assigned by management
The Requirements:
* A diploma in engineering, preferably in mechanical or hydraulic fields, or equivalent experience and skills may be considered
* Strong coordination abilities between internal departments and external vendors/customers
* Minimum of 5 years of experience in sales and technical support roles
* Excellent communication skills with the ability to engage effectively with customers and personnel at all levels
* Familiarity with SAP or similar administrative software is advantageous
* A collaborative team player with a service-oriented approach and strong communication abilities
* Meticulous and detail-oriented to effectively understand customer needs and recommend suitable parts
All shortlisted candidates will be contacted
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
JO Reference: JO-241009-364337